I want to change my seat?
If you have reserved a seat and you wish to change it, you can do this on the airline's website. Use your airline reference (listed on your e-ticket) to sign in on the airline's website.Please note: the seats you selected during booking are non-refundable and changes are not permitted.
Can I take a pet with me?
The rules for taking pets on board vary from airline to airline. A small pet is generally permitted in the cabin - in a special kennel (as long as no other animals are in the cabin). Larger animals must be transported in the hold. (Also in a special kennel). Conditions and costs vary for each airline.Information, prices and conditions for the transportation of pets can be viewed on the airline website.
I did not receive a confirmation e-mail but I have paid?
If you didn't get a confirmation e-mail but you have paid, you experienced a disruption. We can easily help you. Please contact us on: +65 3138 9161.
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